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Q. How do I send in my scrap gold?
A.
This is super easy! Follow these steps
on
How it Works. Fill out the "Request Form" for your Gold Tree Online Gold Kit.. Once you receive your Gold Kit follow the instructions and take your sealed FedEx envelope to the closest
FedEx location.
Q. What is my cost for shipping?
A.
Absolutely nothing! As far as we know,
Gold Tree Online is the only
online gold service offering overnight
shipping at our cost. Others charge up
to $29.00 each way.
Q. How quick can I receive my payment?
A.
Overnight! The day we receive your
package, we provide you a gold report
and call you for your confirmation. Once
Gold Tree Online gets your confirmation,
your payment is sent out the next day
for overnight delivery to your PayPal account or sent U.S. Priority mail for free.
Q. How about items I send that are not
gold?
A.
We can not send back non gold items.
Please check for karat marks such as
10k, 14k, 18k, 22k, or 24k. Check the
what we buy and what we don't buy
page for examples and details. Non gold are of no scrap value and can not be returned.
Q. What about my private information?
A.
Gold Tree Online's site is secured by a
128bit SSL certificate with a $10,000
warranty. Advanced encryption is used to
store your information and even more is
used when we access it. Our web servers
are running on a customized apache web
server, located in an environmentally
controlled room with backup power
generators. Alert: 99% of the other
internet gold companies do not have this
amount of security from hackers that can
get your private information. Gold Tree
Online is registered by Truste, the
leader in authenticating and reviewing
privacy policies. To read our privacy
policy visit our Privacy Policy page. We do not share
your private information. Gold Tree
Online has a Home Land Security
compliant program. Under this program
only the U.S. Government and local law
enforcement can request these records.
Q. How do I track my package and my
payment?
A.
You will receive a FedEx Express
tracking number and track your package
on the
FedEx website.
Q. Why send my scrap gold to Gold Tree?
A.
Gold Tree has the top payment in the
gold buying industry. We provide the
fastest FedEx service at no cost to you.
Others charge $29.00. Trust in
a company that has been in the industry
for over 29 years and in the same area.
We are members of Jewelers of America
and MJSA (Manufacturing Jewelers of
America). Your gold is sent to a real
physical address. Be on alert of other
P.O.Box companies that are here one day
and gone the next.
Q. What happens if I do not agree with Gold
Tree Online's offer?
A. Refused settlements will be shipped by U.S. mail and insured for the "settlement" value up to a $300 limit. Refused settlements will be paid C.O.D. by the customer. Any package returned or not accepted will become the property of Gold Tree and all claims will be final. |
